Refund policy

Last updated: 9 Oct 2026

1. Overview

At Adele Fontaine, we want you to love what you ordered. If you're not completely happy, you may return eligible items within 30 days of delivery for a refund to your original payment method.

The 30-day period starts on the date your order is marked as delivered by the carrier. Return requests received after 30 days cannot be accepted.

This policy applies to orders placed directly on the Adele Fontaine website. It forms part of our Terms of Service and Payment & Billing Terms.

2. Return Eligibility

To be eligible for a refund, returned items must be:

Returned within 30 days of delivery
Unworn, unwashed and unaltered
Free of stains, odors (including perfume, smoke and deodorant), makeup, pet hair and damage
In their original condition, with all original tags attached
Returned in their original packaging where possible, including any dust bags or accessories

Non-returnable items. The following cannot be returned or refunded, unless they arrive damaged, defective or incorrect:

Items marked as Final Sale
Underwear and intimates, for hygiene reasons
Swimwear with the hygiene liner removed or damaged
Earrings and other pierced jewelry
Face coverings
Gift cards

Items that do not meet these conditions will not be refunded. We will contact you and, at your request, return them to you.

3. How to Start a Return

Contact us at info@adelefontaine.com within 30 days of delivery. Include your order number, the items you wish to return and the reason for the return.
Receive instructions. We will reply within 1–2 business days with your return authorization and the return address.
Pack your items securely in their original packaging, with all tags attached. Include a note with your order number.
Ship your return using a trackable shipping service and keep your proof of postage until your refund is issued.

Please do not send items back without contacting us first. Returns sent without authorization, or to the wrong address, may not be processed.

Return shipping costs. [Choose one: Return shipping is free for US orders and we will provide a prepaid return label. / Customers are responsible for return shipping costs, which are non-refundable.] Adele Fontaine is not responsible for returns lost or damaged in transit, so we recommend a trackable, insured service.

4. Refunds

Inspection and approval. Once your return arrives at our warehouse, we will inspect it and email you to confirm whether your refund has been approved.

Timing. Approved refunds are processed within 5–7 business days. Your bank or payment provider may take a further 5–10 business days to show the credit on your statement.

Refund method. Refunds are issued to the original payment method used for the order (Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay or Shop Pay), in US Dollars (USD). We cannot refund to a different card or account. If your card was issued outside the US, the amount credited in your local currency may differ from the original charge because of exchange-rate changes.

What is refunded. You will receive the price you paid for the returned items, including taxes and customs charges included in that price. Shipping on US orders is free, so no shipping charge applies.

Discounted orders. For items bought with a discount code or promotion, the refund reflects the amount actually paid. If returning part of an order means it no longer qualifies for a promotion (such as a spend threshold), the refund will be adjusted accordingly.

Partial refunds. We may issue a partial refund for items returned in a condition that does not fully meet our eligibility requirements, at our discretion.

Late or missing refunds. If you have not received an approved refund after 15 business days, first check with your bank or payment provider. If you still need help, contact us at info@adelefontaine.com.

5. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery at info@adelefontaine.com. Include your order number and clear photos of the item, the issue and the packaging.

Once we confirm the issue, we will offer a free replacement (subject to availability) or a full refund, and cover any return shipping costs. These items are eligible even if they are marked Final Sale.

6. Exchanges

We do not offer direct exchanges. To get a different size or color, return your original item for a refund under this policy and place a new order for the item you want. This is the quickest way to secure your new item while stock lasts.

7. Order Cancellations

You may cancel an order for a full refund only before it has shipped. Orders are usually processed within 1–3 business days, so please email info@adelefontaine.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy after delivery.

8. Gifts

If an item was marked as a gift when purchased and shipped directly to you, the refund will be issued to the original purchaser's payment method.

9. Changes to This Policy

We may update this policy at any time by posting a revised version on our website with a new "Last updated" date. The policy in effect when you placed your order applies to that order. Nothing in this policy limits any rights you have under applicable consumer protection law.