Shipping policy

Last updated: 9 Oct 2026

Shipping is free on every US order, and most orders arrive within 6–13 business days of being placed.

1. Order Cutoff, Processing and Transit Times

Cutoff time: 12:00 PM (noon) EST, Monday to Friday.

Orders placed before 12:00 PM EST on a business day start processing the same day.
Orders placed after 12:00 PM EST start processing the next business day.
Orders placed on a weekend or US public holiday start processing the next business day.

Processing time: 1–3 business days. This is the time we take to verify, pick, pack and hand your order to the carrier.

Transit time: 5–10 business days. This is the time the carrier takes to deliver your order within the United States once it has shipped. Remote areas, Alaska, Hawaii and US territories may take longer.

Total estimated delivery: 6–13 business days from the day processing starts.

You order	Processing starts	Estimated delivery window
Monday, 10:00 AM EST	Monday	Following Monday to Wednesday of the week after
Monday, 3:00 PM EST	Tuesday	Following Tuesday to Thursday of the week after
Friday, 1:00 PM EST	Following Monday	The Monday after that to the Wednesday of the week after
Saturday or Sunday	Following Monday	The Monday after that to the Wednesday of the week after

Business days are Monday to Friday, excluding US public holidays. Delivery times are estimates, not guarantees. During sales, product launches and the holiday season, processing may take longer, and we will note any expected delays on our website.

We ship to residential addresses, business addresses and PO boxes within the United States.

2. Order Tracking

When your order ships, we will email you a shipping confirmation with your tracking number and a link to follow your package. Tracking may take 24–48 hours to show updates after dispatch. If you have not received a shipping confirmation within 3 business days of placing your order, please check your spam folder and then contact us.

3. Shipping Address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, email info@adelefontaine.com as soon as possible; we can change the address only before your order ships. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.

4. Lost, Stolen or Damaged Packages

Marked as delivered but not received. Check around your property, with neighbors and your building's mailroom, and allow 24 hours, as carriers sometimes mark parcels delivered early. If it still hasn't arrived, contact us within 7 days of the delivery date and we will open an investigation with the carrier.

Lost in transit. If your tracking has not updated for 7 business days, contact us and we will work with the carrier to locate it, or arrange a replacement or refund once the carrier confirms it is lost.

Damaged in transit. If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging. See our Return & Refund Policy for details.

5. Taxes, Duties and Customs

All prices include applicable taxes and customs charges. You will not be asked to pay anything extra on delivery. If a carrier asks you for payment on an Adele Fontaine order, please do not pay it and contact us first.

6. Shipping Delays

We are not responsible for delays caused by carriers, severe weather, natural disasters, peak holiday volumes or other events outside our control. If we expect a significant delay to your order, we will let you know by email.

7. Changes to This Policy

We may update this Shipping Policy at any time by posting a revised version with a new "Last updated" date. The policy in effect when you placed your order applies to that order.